Terms and Conditions
Welcome to Drip Drop H2O. By accessing our website or purchasing our products, you agree to the following terms and conditions.
Company Information
Drip Drop H2O is a water purification and distribution company supplying purified and alkaline drinking water.
Orders and Payments
All orders placed through our website or directly with Drip Drop H2O are subject to product availability and confirmation of payment.
Payments may be made through secure payment providers such as PayFast, EFT, or other payment methods available at checkout.
Pricing
All prices are listed in South African Rand (ZAR). Prices may change without prior notice.
Delivery
Delivery times may vary depending on your location and order size. Drip Drop H2O will make every reasonable effort to deliver orders within the estimated timeframe.
Product Quality
Drip Drop H2O takes great care to ensure that all water products meet high quality and safety standards.
Limitation of Liability
Drip Drop H2O will not be held liable for any indirect or consequential damages arising from the use of our products or services.
Changes to Terms
Drip Drop H2O reserves the right to modify these terms and conditions at any time without prior notice.
Refund and Return Policy – Drip Drop H2O
Customer satisfaction is important to us.
Damaged or Incorrect Orders
If you receive a damaged product or an incorrect order, please notify us within 24 hours of delivery.
Returns
Returns may be accepted for unused products in their original condition.
Bottle Deposits
Where applicable, deposits paid on reusable water bottles may be refundable once the bottle is returned in good condition.
Refund Processing
Approved refunds will be processed using the original payment method where possible.
Drip Drop H2O reserves the right to inspect returned products before issuing any refunds.
Bank Charges
Any bank charges associated with refunds, reversals, or transfers will be deducted from the refund amount and will be for the customer’s account. These charges will be assessed on a case-by-case basis.
Drip Drop H2O – Shipping / Delivery Policy
Shipping and Delivery Policy – Drip Drop H2O
Drip Drop H2O offers reliable delivery services to ensure customers receive fresh drinking water quickly.
Delivery Areas
Delivery is available within selected service areas depending on operational coverage.
Delivery Times
Standard delivery times are typically within 1–2 business days for local deliveries.
Bulk Orders
Large or bulk water orders may require additional processing time.
Customers will be notified of delivery timeframes once an order has been confirmed.
Privacy Policy – Drip Drop H2O
Drip Drop H2O respects your privacy and is committed to protecting your personal information.
Information We Collect
We may collect customer information such as name, phone number, email address, and delivery address when orders are placed.
Use of Information
Your information is used solely to process orders, communicate with customers, and improve our services.
Security
We implement appropriate security measures to protect your personal information and ensure secure transactions.
Drip Drop H2O does not sell or share customer information with third parties except where necessary to process payments or complete deliveries.
